Join Our Team

Hammond Castle Museum is hiring!

 

Set on the rocky cliffs of the Gloucester coast, Hammond Castle Museum offers staff a work experience unlike any other! Hammond Castle Museum is a non-profit organization which opens seasonally from April 1 through December 31st. As a vibrant and growing museum, we proudly welcomed over 45,000 visitors last year!

Our unofficial motto is, “We are a can do group,” and our ideal new team member would posses the following:

  • A positive and friendly demeanor with strong interpersonal skills
  • Ability to warmly receive guests and build lasting rapport
  • Excellent verbal and written communication skills
  • Proficiency in point of sales systems
  • Ability to problem solve, and resolve/de-escalate any guest issues
  • Commitment to exceptional customer service. Experience in a retail or museum setting preferred, but not required
  • Adaptable to periods of heavy guest traffic and slower down times. Able to self-start and stay busy on days/times with less foot traffic
  • Punctual, with reliable transportation/ability to commute to Gloucester
  • Ability to follow all museum policies and safety protocol

Our staff enjoys:

  • Employee discount
  • Flexibility in scheduling
  • A beautiful and dynamic work setting
  • Dedicated and friendly staff and volunteers

Current Employment Opportunities: Full-time Museum Shop Manager and Part-time, Seasonal Museum Shop Associates.

 

Full-time  Museum Shop Manager:

The Museum Shop Manager is responsible for all aspects of the Museum Shop at the Hammond Castle Museum. The Museum Shop Manager is a part of the senior management team and reports to the Executive Director and the Managing Director.

Essential Job Functions:

  • Create and implement your vision for the Museum Shop to ensure its present and future success.
  • Manage all aspects of inventory control.
  • Work with Executive Director, Managing Director, and Curatorial Director to select merchandise inspired by and relevant to the museum’s mission. Where appropriate, develop custom merchandise.
  • Collaborate with the Managing Director to coordinate merchandise with educational programming and events.
  • Creatively merchandise the shop to maximize sales.
  • Maintain records including the payment of invoices, weekly deposits, reporting scheduling, and annual physical inventory.
  • Fulfill all Point of Sale (POS) system functions
  • Recruit, train, supervise, and evaluate the performance of store staff.
  • Ensure a high level of customer service is delivered to every visitor.
  • Promote the Museum Shop through coordination with our Marketing Director in publication and on social media sites.
  • Support museum events and educational programs.
  • Create unique selling opportunities such as sales promotions for members or educational programs.
  • Understand and implement museum shop standards as recognized by the Hammond Castle Museum.

Knowledge, Skill & Experience:

  • Five or more years of retail management experience, preferably in a museum, non-profit, or cultural environment.
  • Supervisory experience.
  • Exceptional customer service skills and a track record of building excellent working relationships with staff, vendors, and the public.
  • Proven track record as a buyer.
  • Excellent communication skills, both oral and written.
  • Requires basic computer skills (Microsoft, desk top applications including Word and Excel).
  • Knowledge of computerized Point of Sale (POS) system.
  • Problem solving aptitude, flexibility, and excellent organizational skills.
  • Available to work flexible hours including weekends, holidays, and evening events as needed.
  • Ability to work independently toward goals
  • Other duties as assigned.

Schedule: This role is full time, requiring 35 hours per week, (8 hour shifts, day shifts and some holidays included.) Weekend availability is required.

This position also offers Bonus Pay.

To apply, please send resume to info@hammondcastle.org No phone calls or drop-ins please.

Seasonal Part-Time Museum Shop Associates

Primary Position Responsibilities: Museum Shop Associates greet all guests, process ticket and merchandise sales, and maintain the cleanliness of the Museum Store. Associates will also offer and process Museum memberships and membership renewals.

Daily Responsibilities Include:

  • Cash handling, and opening/closing the register
  • Restocking, merchandizing, and maintaining a clean and organized store
  • Answering questions about Museum Store products, making recommendations and upselling when possible
  • Receiving shipments: opening, unpacking and pricing merchandise, stocking shelves and back stocking
  • Dusting, sweeping, and cleaning as necessary
  • Assisting guests and visitors with general questions about the Museum and its history

Schedule: During the season, the Museum Shop is open daily from 9:30-4:00, Weekend availability is required, as well as some flexibility for evening hours for event coverage.

To apply, please send resume to info@hammondcastle.org No phone calls or drop ins please.